GENERAL TERMS AND CONDITIONS – HOW TO LIFE
- How to Life: How to Life, established in Utrecht, Chamber of Commerce no. 76915379.
- Customer: the party which How to Life has entered into an agreement with.
- Parties: How to Life and customer together.
- Consumer: a customer who is an individual acting for private purposes.
- These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of How to Life.
- Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
- The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
Offers and quotations
- Offers and quotations from How to Life are without engagement, unless expressly stated otherwise.
- An offer or quotation is valid for a maximum period of 2 weeks from its date, unless another acceptance period is stated in the offer or quotation.
- If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
- Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.
- Upon acceptance of a quotation or offer without engagement, How to Life reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
- Verbal acceptance of the customer only commits How to Life after the customer has confirmed this in writing (or electronically).
- All prices used by How to Life are in euros, are VAT exempt and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
- How to Life is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
- Increases in the cost prices of products or parts thereof, which How to Life could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
- The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.
- The price with regard to services is determined by How to Life on the basis of the actual working hours.
- The price is calculated according to the usual hourly rates of How to Life, valid for the period in which he carries out the work, unless a different hourly rate has been agreed.
- If the parties have agreed on a total amount for a service provided by How to Life, this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
- How to Life is entitled to deviate up to 10% of the target price.
- If the target price exceeds 10%, How to Life must let the customer know in due time why a higher price is justified.
- If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
- How to Life has the right to adjust prices annually.
- How to Life will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
- The consumer has the right to terminate the contract with How to Life if he does not agree with the price increase.
Payments and payment term
- How to Life may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
- The customer must have paid the full amount within 7 days after delivery of the product.
- Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without How to Life having to send the customer a reminder or to put him in default.
- How to Life reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.
Consequences of late payment
- If the customer does not pay within the agreed term, How to Life is entitled to charge an interest of 2% per month for non-commercial transactions and an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
- When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to How to Life.
- The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
- If the customer does not pay on time, How to Life may suspend its obligations until the customer has met his payment obligation.
- In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of How to Life on the customer are immediately due and payable.
- If the customer refuses to cooperate with the performance of the agreement by How to Life, he is still obliged to pay the agreed price to How to Life.
Right of recovery of goods
- As soon as the customer is in default, How to Life is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
- How to Life invokes the right of recovery by means of a written or electronic announcement.
- As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to How to Life, unless the parties agree to make other arrangements about this.
- The costs for the collection or return of the products are at the expense of the customer.
Right of withdrawal
- A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
- the product has not been used
- it is not a product that can spoil quickly, like food or flowers
- the product is not specially tailored for the consumer or adapted to its special needs
- it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
- the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
- the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
- the product is not a separate magazine or a loose newspaper
- the purchase does not concern an (assignment to) urgent repair
- the consumer has not renounced his right of withdrawal
- The cooling-off period of 14 days as referred to in paragraph 1 commences:
- on the day after the consumer has received the last product or part of 1 order
- as soon as the consumer has received the first product of a subscription
- as soon as the consumer has purchased a service for the first time
- as soon as the consumer has confirmed the purchase of digital content via the internet
- The consumer can notify his right of withdrawal via [email protected]
- The consumer is obliged to return the product to How to Life within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.
Reimbursement of delivery costs
- If the purchase costs and any other costs (such as delivery costs) are eligible for reimbursement according to the law, How to Life will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to How to Life in time.
- The costs for return are only reimbursed by How to Life if the complete order is returned.
Reimbursement of return costs
If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
Right of retention
- How to Life can appeal to his right of retention of title and in that case retain the products sold by How to Life to the customer until the customer has paid all outstanding invoices with regard to How to Life, unless the customer has provided sufficient security for these payments.
- The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to How to Life.
- How to Life is never liable for any damage that the customer may suffer as a result of using his right of retention of title.
The customer waives his right to settle any debt to How to Life with any claim on How to Life.
Retention of title
- How to Life remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to How to Life under whatever agreement with How to Life including claims regarding shortcomings in the performance.
- Until then, How to Life can invoke its retention of title and take back the goods.
- Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
- If How to Life invokes its retention of title, the agreement will be dissolved and How to Life has the right to claim compensation, lost profits and interest.
- When parties have entered into an agreement with services included, these services only contain best-effort obligations for How to Life, not obligations of results.
- The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.
Performance of the agreement
- How to Life executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
- How to Life has the right to have the agreed services (partially) performed by third parties.
- The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
- It is the responsibility of the customer that How to Life can start the implementation of the agreement on time.
- If the customer has not ensured that How to Life can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.
Duty to inform by the customer
- The customer shall make available to How to Life all information, data and documents relevant to the correct execution of the agreement in time and in the desired format and manner.
- The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
- If and insofar as the customer requests this, How to Life will return the relevant documents.
- If the customer does not timely and properly provides the information, data or documents reasonably required by How to Life and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.
- How to Life retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
- The customer may not copy or have copied the intellectual property rights without prior written permission from How to Life, nor show them to third parties and / or make them available or use them in any other way.
- If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of How to Life an immediately due and payable fine of €1000 if the customer is a consumer and €5000 if the customer is a company,for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
- No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
- The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of How to Life including its right to claim compensation in addition to the fine.
The customer indemnifies How to Life against all third-party claims that are related to the products and/or services supplied by How to Life.
- The customer must examine a product or service provided by How to Life as soon as possible for possible shortcomings.
- If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform How to Life of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
- The customer gives a detailed description of the shortcomings, so that How to Life is able to respond adequately.
- The customer must demonstrate that the complaint relates to an agreement between the parties.
- If a complaint relates to ongoing work, this can in any case not lead to How to Life being forced to perform other work than has been agreed.
- The customer must provide any notice of default to How to Life in writing.
- It is the responsibility of the customer that a notice of default actually reaches How to Life (in time).
Joint and several client liabilities
If How to Life enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to How to Life under that agreement.
Liability of How to Life
- How to Life is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
- If How to Life is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
- How to Life is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
- If How to Life is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
- All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
Every right of the customer to compensation from How to Life shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.
- The customer has the right to dissolve the agreement if How to Life imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
- If the fulfillment of the obligations by How to Life is not permanent or temporarily impossible, dissolution can only take place after How to Life is in default.
- How to Life has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give How to Life good grounds to fear that the customer will not be able to fulfill his obligations properly.
- In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of How to Life in the fulfillment of any obligation to the customer cannot be attributed to How to Life in any situation independent of the will of How to Life, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from How to Life.
- The force majeure situation referred to in paragraph 1 is also applicable – but not limited – to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
- If a situation of force majeure arises as a result of which How to Life cannot fulfill one or more obligations towards the customer, these obligations will be suspended until How to Life can comply with it.
- From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
- How to Life does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
- How to Life is entitled to amend or supplement these general terms and conditions.
- Changes of minor importance can be made at any time.
- Major changes in content will be discussed by How to Life with the customer in advance as much as possible.
- Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.
Transfer of rights
- The customer cannot transfer its rights deferring from an agreement with How to Life to third parties without the prior written consent of How to Life.
- This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.
Consequences of nullity or annullability
- If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
- A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what How to Life had in mind when drafting the conditions on that issue.
Applicable law and competent court
- Dutch law is exclusively applicable to all agreements between the parties.
- The Dutch court in the district where How to Life is established (Midden-Nederland) is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.
Version: 1 September 2021